THE BEST PRICE.
Alt Hotels are dedicated to ensuring that every guest who stays with us has the very best experience — and that includes the very best room rate. We’re so confident about our rates that if you find a lower rate on any other website, we’ll match it — plus give you an extra 10% discount.
HERE’S HOW IT WORKS
Make sure you’re comparing apples to apples.
If you find a lower rate for a Alt Hotel room on another website, there are a few details you need to double check. First, the rate you find must be for the same location, room type and dates. It must also have the same cancellation policy and payment requirements and be in Canadian dollars.
Make sure it’s bookable now and it’s bookable by anyone.
The rate you find must be available to the general public (e.g. no special qualifications must be met in order to take advantage of the rate), and must be bookable at the time you find it. Some websites may also charge additional fees at the final booking stage, such as environment fees, city tax, and service charges. You just need to be sure that the price you’re comparing is the final price, inclusive of any additional fees that might be applied.
Let us validate your claim.
Last but not least, the rate in question must be found 24 hours or more before your check-in date. Once we receive your claim, we’ll verify it and get back to you the next business day.
HOW TO SUBMIT A CLAIM
Submitting a claim is as simple as 1, 2, 3.
First: Find a lower rate online that meets the specified conditions.
Next: Reserve your room at althotels.com to generate a confirmation number.
Finally, with your confirmation number in hand, complete the online claim form or contact us by phone.